Frequently Asked Questions
Find answers to most common questions below or contact our support team at info@ionstherapy.com
PRODUCTS
What is the purpose of EMNS therapy?
EMNS therapy uses low-voltage electrical currents delivered through a compact device to support comfort by stimulating nerves and reducing pain perception.
Can I use the EMNS device while walking?
Yes. Our wired EMNS devices can be used while walking for ease of integration into daily routines.
Is EMNS therapy safe?
EMNS therapy is generally safe for most people. Some may experience mild skin irritation from the pads; allergy-friendly options are available. EMNS may not be suitable for everyone. Always consult your healthcare provider if unsure.
How does an EMNS unit work?
EMNS devices send small electrical impulses through electrodes placed on the skin. This stimulation interacts with the nervous system, reducing its ability to transmit discomfort signals to the brain.
What are the advantages and disadvantages of EMNS therapy?
EMNS offers drug-free, non-invasive support with the freedom to move around during use. However, it may not provide sufficient relief for everyone, and alternative options might be required in some cases.
Do I need to use additional gel with the electrode pads?
No. The pads are self-adhesive and pre-gelled. Using extra gel may damage the electrodes and affect adhesion.
MAGNETIC BRACELETS
Should I wear my bracelet all day?
There are no strict rules. Many users wear it throughout the day to integrate into their daily wellness routine.
Can I wear magnetic bracelets while sleeping?
Yes. Wearing them overnight may support balance and overall comfort.
Is magnetic therapy safe for everyone?
Magnetic therapy is safe for most people. However, it is not recommended for those with pacemakers or during pregnancy.
How soon will I notice effects?
Some users report noticing benefits within a few hours, while for most, it takes 2–3 weeks. In some cases, it may take up to 2–4 months to experience full benefits.
ORDERS & PAYMENTS
Is my card information secure?
Absolutely. We do not store any payment details on our servers. All transactions are encrypted with SSL certificates and processed by the most secure services available.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, AMEX, Apple Pay, Google Pay, and PayPal.
What if my product arrives damaged?
Please contact us upon delivery, and we will arrange a replacement for you promptly.
How do I request a refund or exchange?
Contact our team to arrange a refund or exchange within 30 days of purchase. Terms & Conditions apply. Visit our Returns & Exchanges Policy for full details.
What are the postage fees?
Standard UK Delivery: Free (2–4 working days)
Express UK Delivery: £5.99 (1–3 working days)
EU, US, Rest of the World: £9.99 (2–7 working days)
Visit our Delivery Policy for more information.
How can I track my order?
Once shipped, you will receive an email with your tracking number.
WARRANTY & REGISTRATION
Why should I register my product?
Registering activates your 2-year warranty, ensuring free repairs or replacements if needed.
What is the warranty on my device?
All IONS THERAPY devices come with a 2-year warranty upon registration within 30 days of purchase.
Where can I find my unique registration code?
Your unique code is your receipt number, used to complete your product registration.
Still need help?
Please email our support team at info@ionstherapy.com or fill in the form below. We will get back in touch within 24h-48h.